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Maven

Designing for Usability in Chat and Voice

  • up to 10 days
  • Intermediate

Create better bots for users of every age. Learn actionable concepts, frameworks, and methods for excellent conversational AI. This course will teach you how to design a conversational product with great usability, focusing on understanding human communication across different age groups.

  • Conversational AI landscape
  • Understanding conversational AI users
  • Framework for conversational use cases
  • Usability principles
  • Bot training techniques

Overview

In this course, you will learn how to design world-class bots by understanding conversation across the lifespan. You will explore how human communication evolves as we grow up and how to apply this knowledge to create usable conversational products. The course covers developing use cases, applying linguistics and cognition knowledge, training bots, crafting responses, prototyping, and usability testing. By the end of the course, you will have actionable knowledge, frameworks, and techniques to design better bots.

  • Web Streamline Icon: https://streamlinehq.com
    Online
    course location
  • Layers 1 Streamline Icon: https://streamlinehq.com
    English
    course language
  • Part-time
    course format
  • Live classes
    delivered online

Who is this course for?

Aspiring and beginner conversation designers

Individuals who are eager for formal training in conversation design.

Designers

Professionals who want to apply their skills to conversational products.

Product managers, developers, and leaders

Individuals who want to build conversational products that stand out.

This course offers key benefits such as understanding human communication across different age groups and applying this knowledge to create usable conversational products. It covers essential topics like bot training, response crafting, and usability testing. Ideal for aspiring and beginner conversation designers, designers, product managers, developers, and leaders, this course will help you build conversational products that stand out and advance your career.

Pre-Requisites

1 / 3

  • Basic understanding of conversational AI concepts

  • Interest in designing conversational products

  • Willingness to participate in live sessions and activities

What will you learn?

Session 1: Welcome to Conversational AI
Let's begin our adventure. Today, we'll cover: The conversational AI landscape, Understanding conversational AI users, A framework for conversational use cases, An interactive dive into our first case study: older adults.
Session 2: Defining Usability
Let's get practical! Today, we unpack what it means for a conversational bot to be 'usable.' You'll learn: General tenets of usability, How to train a bot to be a good listener, Variations in speech change over the lifespan, Interactive case study #2: kids.
Session 3: A Well-spoken Bot
In today's live session, we dive into: Crafting responses for bots, Designing with synthetic voices, Variations in listening across demographic contexts.
Session 4: Tested, Tried, and True
In this final live session, we end with how to test and evaluate conversations. You'll learn: Prototypes and designing your experiment, Usability testing methods, Testing considerations for accessibility.

Meet your instructors

  • Heidi Culbertson

    Instructor, Maven

    Heidi Culbertson is an instructor at Maven. She is the founder of Move.Think.Play.

  • Rebecca Evanhoe

    Conversation Design Strategist, Slang.ai

    Rebecca Evanhoe is a Conversation Design Strategist at Slang.ai. She specializes in designing conversational interfaces for chatbots, VUIs, IoT, immersive, and multimodal interactions.

Upcoming cohorts

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$900